About Us

As former Social Security Administration employees, we have firsthand knowledge of the disability application process and can help steer our clients’ cases as quickly as possible through the complicated Social Security Administration system. After helping our clients obtain Social Security Disability/Supplemental Security Income benefits our assistance doesn’t stop there, we will continue to help by reviewing Medicare options and, in certain situations, assist with post-entitlement issues.

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  • All primary personnel are highly skilled and fully trained former Social Security Administration, employees.
  • In addition to helping the disabled through the disability application process, our licensed Medicare insurance agents are available to assist with enrolling in Medicare Advantage or Supplement plans.
  • We tailor our service to meet the needs of our clients.
  • We offer 24-hour service by phone, fax, and email.

Meet our Manager

Destinee Schuster, Owner/Manager

Destinee founded Patient Support Services USA, LLC in 2013. This was a welcome and exciting new challenge for her after ten years working for the Social Security Administration in Idaho, Washington, and Oregon during which she processed disability claims and served in various management roles. Destinee excels at putting the needs of the disabled individual first, explaining the various programs administered by the Social Security Administration in terms that are easy to understand, and helping her clients through what can feel like an overwhelming task – the Social Security disability and Supplemental Security Income (SSI) applications process. In 2014, she expanded her business and became a licensed health insurance agent. She has contracted with numerous insurance carriers to offer her clients multiple options for Medicare health plan products once they become eligible for Medicare. Destinee holds a Master of Human Resource Training and Development from Idaho State University and a Bachelor of Science degree from Oregon State University. In her spare time, Destinee enjoys traveling with her husband and their two children and volunteering at her family’s church and her children’s school. Destinee is bilingual in English and Spanish.